What would happen if you were to step away from your business thoroughly?

If that question just gave you the chills, then I have a few more for you: 

• Do you feel your business owns you instead of you owning the business? 
• Do you see poor communication in your team? 
• Do you feel compelled to be involved in every business-related decision? 
• Do you have a problem getting the results you desire from your staff?
• Are you an entrepreneur looking to scale your business but don’t know how you’ll manage any more than you’re already doing? 

I was once told (while struggling with some of these questions myself) that your business is not measured by its success when you are there but by its success when you’re not there. 

It’s true. However, many real estate investors run businesses that cannot operate without them or, more likely, that they cannot release to run without them.  

Every business needs structure and organization, which grows as the company grows. 

For your company to grow, you must add more people to your structure. These people depend on your business for their livelihood, as will you. Think about it:  

When you first started, the entire burden was on you. You were the system. That is not a realistic growth model, however. Your business needs pro ... Read More…

It’s the little things like a free dessert or beverage that makes customers feel special and appreciated.  There is nothing difficult or expensive about paying attention to your customers likes and dislikes (Wayne’s Eggs) — remembering their names and keeping track of their buying preferences.  Little things frequently produce big results.  Unfortunately, many business owners miss the small things and then wonder why they lose the business to a competitor.  Here are just a few of the “little things” that can set your business apart from the rest.

• Smile
  A smile is contagious and makes people feel welcome.  Oh, and by the way, it takes fewer muscles to smile than it does to frown.  Plus, research from the 1970s and 80s suggests that your facial expression might influence your mood.  (Try putting a smile on your face and see if you feel happy.)  So, make sure you have a smile on your face when you’re dealing with your customers, so they know their business is important to you.

• Take Responsibility for Mistakes

Everyone makes mistakes and training your customer service team to quickly apologize for mistakes and rectify them is one of the most important “little things” you can do to enhance your customer service.  Sometimes that means accepting responsibility for something that isn’t your fault.  Perception is reality.  The goal is to do your best to satisfy your c ... Read More…